Store Policies

Shipping & Handling:
We ship by USPS First Class and Priority Mail for USA delivery.
International Shipping is not available.
Our $3.95 shipping & handling charge is for your entire order which can include an unlimited quantity and variety of items.
Additional shipping and handling charges are not required for split shipments or backordered items.
Most orders ship within 24 hours
Friday night orders, typically, ship Saturday morning.
Saturday & Sunday orders ship on Monday.

Mail Order:
Big City String Company
Box 6366
Bridgeport CT 06606-0366

Returns:
Please contact customer service for your required Return Authorization ID. Unused, unopened items may be returned for refund or exchange within 30 days after purchase date.
Shipping & handling charges, harmonicas, picks and custom items are not eligible for return, refund or exchange.

Sales Tax:
Only Connecticut deliveries are subject to 6.00% sales tax.

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